Refund policy

Return Policy for the US

At Off Of Our Rails, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.

Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your hardware, please reach out to the y support team at offofourrails@gmail.com or via the contact page here. We can only process these requests within 30 days after delivery. 

Requirements

Within 30 Days - You must request a return within 30 days of the product being shipped to you. Returns must be shipped back to our warehouse within 7 days of receiving your return label.

Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Off of Our Rails may reject the returned product if there is damage to the product and/or product packaging.

If a product is deemed unfit for return, Off of Our Rails will notify the customer that the return has been rejected and no refund will be issued to the customer.

Free Return Shipping - All orders shipped to the Continental US are eligible for free return shipping using a carrier that we’ve selected. Please follow the instructions below. We are not responsible for risk of loss or damage for returning a product during shipment. 

For orders outside the Continental US, customers are responsible for purchasing a label and sending the item(s) back to our warehouse. 

We offer full refund or exchange for any order received in defective or damaged condition, or dissatisfaction of product, within 30 days from date of purchase. In the event you are missing an item from your order, please contact us at offoffourrails@gmail.com or via the contact page here.